Where are the visitors received after they arrive at
The incoming visitors are met just outside the
arrival lounge of the airport as the government
regulations do not allow representatives of travel
agents to enter the airport.
How do they identify your representative?
Our representative can be identified easily having
the visitors’ play card displaying the name of the
group (individuals in case of FITs).
After meeting your representative, will they be
taken to their vehicle immediately?
We take our guests to our private vehicle
immediately after they have been met in the airport
and taken to the hotel.
Do they carry their luggage themselves?
As the guests can meet our representative only
outside the arrival lounge, they have to carry their
luggage in the trolleys through the customs up to
the exit point on their own and then hand over the
same to our representative after meeting him. He
takes care of their luggage till they check in at
On arrival at the hotel, does your representative
escort them to the front desk and assist them in
The guests are escorted up to the hotel's front
office and our representative assists them in the
What type of vehicles is used for transfers?
The type of vehicle provided for a particular
transfer depends upon the request and the size and
strength of the arriving group.
Are the tourists given an orientation of the tour as
a part of their transfer?
During their transfer from the airport to the hotel
or after they arrive at the hotel, the tourists are
generally briefed on.
Whom should the tourist contact during their stay?
We assign one of our tour executives to look after
our clients, who constantly stays in touch with them
during their stay in and they keep
informing/briefing them about their itinerary
including sightseeing and every other information.
Do you assist to reconfirm their onward flight?
The onward flight of all our clients are duly
reconfirmed by our staff in time and the status is
informed to them. Even if the departure transfer is
not booked, we do reconfirm their onward flight as a
matter of courtesy.
How many hours prior to the departure flight are
passengers picked -up from their hotel?
The clients are picked from their hotel 2-3 hours
before the time of their departure flight.
How are the passengers assisted in their
Our executive meets them in the lobby of the hotel
in which they are staying and assist them to